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Refund Policy
Fair, category-by-category
Because we sell everything from fresh vegetables to electronics, one blanket return rule doesn't make sense — here's exactly what applies to what you've ordered.
No change-of-mind returns
Groceries, Fruits & Vegetables
Because these are fresh, perishable items, we're unable to accept returns simply because you've changed your mind after delivery.
We will happily replace or refund your order if:
- The item arrives damaged or spoiled
- You received the wrong item
- There's a genuine quality issue (e.g. stale or not as described)
Please contact us within 24 hours of delivery with a photo of the item so we can resolve it quickly.
Returns accepted
Stationery, Electronics & Cosmetics
These items can be returned on the same day as delivery only, provided the item is unused, unopened, and in its original packaging.
For cosmetics specifically, for hygiene reasons we can only accept returns of items that are fully sealed and unopened — opened cosmetic products cannot be returned unless there's a manufacturing defect.
Items that arrive damaged, defective, or incorrect are always eligible for return or replacement, regardless of the above window.
No returns
Print House Orders
Because every Print House order — printouts, custom design jobs, and bulk print quotes — is made specifically for you, these orders cannot be returned or refunded once printing has begun.
If your print arrives damaged, incorrect, or with a genuine quality issue on our end, please contact us right away and we'll make it right at no extra cost.
How Refunds Work
When a return is accepted, you can choose how you'd like to be refunded — back to your original payment method, or as store credit toward a future order. Let us know your preference when you reach out, and we'll process it as quickly as possible once the return is confirmed.
How to Request a Return
Contact us via WhatsApp or the details on our Contact page, along with your order number and, where relevant, a photo of the item. We'll guide you through the next steps.
Questions about a recent order?
We're here to help sort out any issue with your order quickly and fairly.
